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Re: lost key file
[Re: Tempelbauer]
#89404
09/11/06 22:31
09/11/06 22:31
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Joined: Sep 2006
Posts: 108
Jered
Member
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Member
Joined: Sep 2006
Posts: 108
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I also lost my key at one time. I called Contitec and explained my situation (lost the key because my computer crashed (virus)...I mean not only crashed but wiped every file on the computer threee times over...non recoverable...scrubbed the hard drives!). They told me it now costs $40.00 (or something close to that) to get a new key "generated" for you. There is a lot of work that goes into getting you a key....each and every copy of 3DGS is different..and they have to make a key with what you bought...and any fixes....it is hard to explain.. Conetic can explain it better....the point is it eats up a lot of their time trying to get you a new key generated...so they have added a cost to getting a new key...that time they spend on making you a new key could well have been time they could have used in making the engine even better, and easier to use...none the less just wanted to give ya a heads up...on the price.
As a side note, they may or may not wave the fee based on what happened..I dunno, but I do know that once I recieved the new link to get my key, I could not access that site until 4 hours after they said I could...just a heads up in case you run into the same situation.
3DGS (6.4) Commercial
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Re: lost key file
[Re: Jered]
#89405
09/12/06 00:54
09/12/06 00:54
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Joined: Feb 2006
Posts: 371 New England
Rad_Daddy
Senior Member
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Senior Member
Joined: Feb 2006
Posts: 371
New England
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What I dont understand is why they dont just keep user keys on file and just resend it with proper verification... 10x easier than making a new one. @Jered: I am not disputing anything about your situation, but how did you not notice your computer being scrubed? Last time I tried that, it took 3 hours to complete, using Segate tools. I realse that is not a virus, but hell... if a virus can scrub a computer that fast, send me a link so I can use it next time I need to reinstall XP . Regards, Raddaddy
"Read not to contradict and confute, nor to find talk and discourse, but to weigh and consider." Sir Francis Bacon
www.deckscapedesign.com
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Re: lost key file
[Re: Rad_Daddy]
#89406
09/12/06 01:26
09/12/06 01:26
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Joined: Aug 2005
Posts: 1,185 Ukraine
Lion_Ts
Serious User
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Serious User
Joined: Aug 2005
Posts: 1,185
Ukraine
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Quote:
What I dont understand is why they dont just keep user keys on file and just resend it with proper verification... 10x easier than making a new one.
They keep user keys, I think. charge for a 'new' key is just an other way to bring beakon at home PS and teach to keep confidential info in a safe place
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Re: lost key file
[Re: Shaba1]
#89408
09/12/06 23:06
09/12/06 23:06
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Joined: Oct 2003
Posts: 2,628 IL,US
FeiHongJr
Expert
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Expert
Joined: Oct 2003
Posts: 2,628
IL,US
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Quote:
If this is true then I may just make a coaster out of the 3dgs cd. I do not think I should have to pay for something I already paid for.
I tend to agree but I guess it does take work...and conitec has to pay someone to do that work. Not to say that this is fair to the users but is conitec doing the work for free fair either?
Although I dont think the price is justified...It would be one thing if you own com or pro... but what of the users who only have standard or even extra... The price is almost the same as the standard edition. I personally would rather just rebuy standard in that case. Now if I happen to find my old key again Id at least have two copies. I really think the price should be lowered.
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