don't think supporting two applications is going to help your customer service a great deal.
As for the cost, it is rarely measured in the cost of the software but the skill level of the staff and the training of staff. If the staff are experienced then they will work efficiently but introduce new software to the equation then costs (at least initially) will rise dramatically whilst efficiency normally takes a hit.
I wasn't referring to our customer service, I was referring to Autodesk's, and I will keep the specifics between us and them.
As I had explained, our team has grown and quite dramatically. Members of the team have different modeling programs that they are experienced with. Coordinating our asset production pipeline would be both difficult and costly unless we streamline the process by selecting one or two software packages to produce the bulk of our products.
Cost of software, or any other for that matter, directly affects the bottom line and is always a huge factor. This is why I posted. I asked for recommendations for affordable and efficient software. Businesses would always like to have the best of the best, but it is not always economically feasible. I do understand your points, and we have already accounted for the loss of productivity during training.
Thanks for the input.
Does anyone else have any experience with the software packages mentioned thus far in the post? All the info has been a great help!