you wont shoot at civilians ever in the game, as said, this was just to exaggerate the evil character makarov is and it did that perfectly, every game tries their best to make their players connect real emotions to their characters, ofcourse if this is done good, players will have something to talk about...

...the point of the game isnt killing civilians, an average gta player kills thousands of civilians and not feel any remorse, this scene makes you feel that remorse, and once again, you can watch the scene, you dont have to shoot...

most game designers, in order to make their enemies seem evil, they make them attack something we can connect to in real life [in this case, civilians, an airport, terrorism] but most time they do it in such a way that we dont care, this game makes us care, makes us wanna play through just to get back at him..

..we're pass the stage where games are just made for fun, games are now trying to immerse players in a believable world while maintaining fun so the player wants to replay, most AAA games now are not focusing 100% on the fun factor and thats obvious and as said, its not a bad scene nor is it a good scene, its a scene that did what it was meant to do