What I saw from their forums is that they complained indeed mainly about docs and about some bugs. And another problem of the users is that they did not keep their promises.

From a commercial point of view Ratchet is right. They lost their track to support indies, tried to address professional developers with higher prices and better technology. But the tech did not grow fast enough and not mature enough to reach that goal. Besides that the Instant Action platform did not succeed as expected.

Currently they all hope that somebody buys the Torque asset.