Hi,

one of our users reported this error “Error E2000 : D3D error: D3DERR_INVALIDCALL”. It seems to happen just after starting the exe file. Do you have suggestion as to why does this happen or what exactly this error means? (the application works without problems on many other computers - I'm not sure whether it could be related to the graphic card)

A6 version 6.31.4

His computer:

HP Laptop, Pentium 4 3.00 GHZ, 512 Mo Ram, video card is GeForce FX Go5700 (128 MB Ram), DirectX 9.0c

thanks

EDIT: I also have a DXDIAG output file of that machine and can send it if needed

Hi,

could I please get any response if this error will be looked into or any comment on this? It is extremely important for me to get rid of it somehow as soon as possible and/or to know whether this can be related to the fact that the graphic card is a mobile one.

thank you

This is not an error message by our engine, but from the DirectX Framework, indicating that DirectX 9 could not be initialized.

I would suspect that DirectX 9 is installed on that machine, but either DirectX files are damaged, or the 3D video driver doesn't work.

That's exactly the information I was looking for. The corrupted DX9 installation may really be the cause.

Thanks a lot!!