Thanks jcl. The Z3 status page seems to have only real trades, with IDs and Stops listed - use those Stops? For example, XAU/USD Entry=1094, Stop=1055.

Thanks.

Hi jcl. It doesn't matter for this time (I was able to close the open trades without loss! ), but for the future I'd appreciate confirmation that the (only) Stops listed on the Z3 status page are the Stops to use.

FYI, the latest is that FXCM had me create a new account, close the positions, and xfer the funds to the new account. I've done that and the new account also hangs.

I mistakenly started the new account with the old .trd file; but it (now) hangs even without a .trd file - just like the old account .

So either using a bad .trd file hangs the API, or there's something wrong with my user-level setup at FXCM. I have emailed them again.

*sigh*

It is probably the same bug. A wrong .trd file does not matter - when the trades are not found, you'll see an error message, but it won't hang. - Yes, Z3 has no virtual hedging. You can see this on the status page: virtual trades are listed in italics. So the Z3 stops are real.

Thanks jcl. FXCM has given me no info regarding the bug, so all I know is it seems to be specific to my accounts, at least in severity of impact. I don't know what triggers it, so theorized it may yet have something to do with a corrupted .trd, since the same .trd has been used on both accounts. Either that or it's some setting they have for me at the user level, and hence affecting both accounts (and all future accounts too? Leaving me totally dead in the water? ).

Thanks. Have a great weekend!

Hi jcl. The latest in my saga is the creation of a completely separate new Markets account that supposedly has no relation to any of my prior accounts. When attempting to Trade on this account Zorro is unable to login, posting this:



However the user name and password work fine on MyFXCM. There is no .trd file yet. Any ideas what could cause this?

Thanks.

I get the same error when I log in to FXCM with the right user name, but a wrong password. I can't say what else could cause this; you must again contact FXCM. Maybe it's still the same problem as with your previous account.

Hi jcl (& others). Finally a bit of success. The login problem was due to FXCM creating a Mini account, not a Standard account. Why they did this is unknown. Why the misleading error message is unknown. Why it took so long for them to identify this as the problem and resolve it is unknown. Whether the success on this new account means the api bug that caused the problem in the first place has been fixed is unknown.

In any case, I finally have a working Markets account/login again!

Now, what have I missed while my Z3 has been disabled? Has everyone made tons of $$$ with the move in gold (& other assets)?!

Thanks.