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Re: Zorro's Quality
[Re: jcl]
#470984
02/15/18 12:37
02/15/18 12:37
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Joined: Dec 2017
Posts: 129 Halifax, NS
kujo
OP
Member
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OP
Member
Joined: Dec 2017
Posts: 129
Halifax, NS
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Thank you!
About support: Sometimes support experience is great, sometimes it's quite painful. When I write a detailed report and receive a reply "What's wrong?", I think about 2 options: A - support didn't read my message, B - support doesn't bother to look into details. Anyways I need to write again and again to receive a meaningful answer. It's not only mine problem. Nowdays, it's essential to put a client in the center of the room and listen if you want to be successful. Taking these into account, do you have plans to measure customer satisfaction score related to support? This practice became a standard today.
About testing: I wonder how the testing process is organised? By whom the testing is done? What's the number of FTE involved in developing the Zorro's engine? What's the developers:testers ratio? What's the ratio of bugs found in Test compared to Prod (found by users)? Is your testing automated or manual? If you have automated what's the coverage? What's the percentage of code covered be unit testing? Are the bugs posted on the What's new page tested? Sounds like a silly question but unfortunately not, because I tested some of my bugs and reported them back as not fixed. It was enough not fixed bugs to think that they are not tested Do you conduct regression and smoke testing before uploading the release version in public (I found critical bugs in Z strategies in the release version)?
Last edited by kujo; 02/15/18 12:40.
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Re: Zorro's Quality
[Re: kujo]
#470987
02/15/18 14:15
02/15/18 14:15
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Joined: Feb 2015
Posts: 652 Milano, Italy
MatPed
User
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User
Joined: Feb 2015
Posts: 652
Milano, Italy
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Kujo, I understand your fears, My understanding is that oP group Germany GmbH is not a big company at all. I am not able to find any financial data on Hoovers and I spent some time making research before deciding to invest my time in learning Zorro.
My conclusion was simple: oP group is closer to a one man show than a 20 FTE company, but they (or he, if you prefer), have developed the most advanced piece of software for algorithmic traders available at this price level (0-400€).
There are many other weakness: the community is small, real small. No marketing, Ugly product name (sorry jcl), old style web site and forum,... we can talk about this for hours, but (and is a big BUT) I did not find any platform better than Zorro. Did you?
Finally I decided to buy Zorro S, learn it, find bugs, supporting (little to be honest) the community,...
ciao
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