I can understand why the cover is being critisised.

The main feature of the front cover should be the game, either art work or in game shots, possibly a blend of both.

The scolls are clumbsy and completely overpower the cover, distracting from the image you have in the centre.

IMHO I would create something that was less confused, cleaner and more proffesional looking.

Finally considering you are using a JPG here, I would recommend re-sizing the image to a more viewable size, quality / dpi of the image is not the question here.

An idea of how much your looking to spend might help move things along in the right direction. Feel free to email me.