What I dont understand is why they dont just keep user keys on file and just resend it with proper verification... 10x easier than making a new one.
@Jered: I am not disputing anything about your situation, but how did you not notice your computer being scrubed? Last time I tried that, it took 3 hours to complete, using Segate tools. I realse that is not a virus, but hell... if a virus can scrub a computer that fast, send me a link so I can use it next time I need to reinstall XP

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Regards,
Raddaddy