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If you have contact to him, please ask him to answer our email. We still need the password or user ID of the license, otherwise we can not register the license transfer.

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Thanks! We've received his email today and can now re-register the license.

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When selling your software, of course you need to send your the key file not
to us but to the new owner! How's he supposed to use it otherwise?

Please do not forget to inform him that he should contact us with his name
and address as well as the user ID (from the password.txt file) for
re-registering the software to his name.

Best regards
Support/Conitec

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Hello,

you just need to inform us about the new owner, and also have him send us an
email so that we can change the registration to his name.

Be aware that the license can only be sold once, i.e. selling it is only
possible when you've purchased it directly from us.

Best regards
Support/Conitec

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no, we only register the license to your name, in case of an upgrade to a
future version, like A7. Otherwise we're not involved in the transfer. The
key transfer is to be handled between you and the seller of the software.

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So, could you explain what is going on here? But I do wish that you guys make this right Because when someone say something, he should act based on what he said, otherwise he have no word and people should not trust in him.


And this is the only thing that the license conditions tells us:

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Reselling the Software. You may permanently transfer all of your rights under this Agreement, provided you (a) have purchased the software directly from Conitec, (b) notify Conitec about the transfer and the recipient, (c) transfer all of the Software (including all component parts, the user ID, password, the media and printed materials), (d) retain no copies, and (e) the recipient agrees to abide by all of the terms of this Agreement. Upgrades can not be transferred separately; if the Software is upgraded, any transfer must include the original version of the Software and all of your rights therein. Team Editions and second hand purchased software can not be transferred.

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