notebook error

I have an Acer Aspire 1825PT multitouch notebook. In the beginning everything went fine, it occured to me sometimes there was a random shutdown, but I thought maybe it was me.

Now, as of two days ago, the notebook abruptly shuts down at quite random:

When I start windows on battery, it shuts down halfway windows loading.
When I start windows on AC power, regardless of the battery being installed, it shuts down at random (between 3 and 30 minutes).
When windows has started and I pull out the AC power to turn to battery, it shuts down.
When I am on AC power and I reinstall the battery on the underside, it shuts down too.
At reinstalling windows, it holds up until windows is started for the first time, and this Acer program installs all sorts of things like audio drivers and windows live essentials. It crashed on me at windows live essentials and "Touch Portal".

BUT when I start in windows safe-mode or stay in the bios, everything is perfectly fine.

I did everythng:
Reinstalling windows (tried twice) does not bring back the notebook to the original state; it keeps shutting down now at random.
Shutting down various processes that might be power related has no effect.
Updated drivers and all, no effect.
Contacting manufacturer, well, they just regard you as stupid and refer to the "how to reinstall windows" guide (and close the case as if that should suffice).
What else *CAN* I do other than get my money back or send it to a repair center?

Any ideas are appreciated.
Regards,
Joozey

you might wanna try and clean the fans from dust and such, but that might require you to open the laptop and void your warranty.

I only have an Aspire laptop and it crashed when i played a few games a while ago because it got way too hot. Vacuum the back worked for me as well, so that might be the problem.

Is it hot at the back of your laptop when it crashes?

No it is not hot at all, just mildly warm. I dont perform much CPU heavy tasks, mainly use gamestudio and eclipse. I don't play games on it. Already blew what I could, it didn't help sadly.

I had to send in my Acer Aspire 3 times within one year.
(bought it like 6 years ago) I hate Acer!

It constanly heated up, and blew my graphicscard.

Anyhow, try to open it, and clean the fans, to have better cooling.

I would also suggest to burn a Linux liveCD (Ubuntu or so) and try to boot it,
and see if the OS was the reason.

I read that Acer gets too hot too fast everywhere, this definitely concludes that thanks. Wont open it, I want to be able to sent it back. I was thinking of trying Ubuntu though, will try that.

If it shuts down on Ubuntu the same way, its a hardware problem.

Not evey Acer is like this! If you buy a good one, even if it´s a bit expencies, then you have a great cooling system! I have an Acer aspire 7745g with an i5 and 5850 mobility radeon. And when i´m playing on my bed, then i only get 70°C. Not more!

So it really depends on the model

Still I'm quite sure it's not the heat. The notebook is quite cold all the time.

yeah i got an aspire about 5 years ago and within a year the videocard connections mustve over heated or something because if i put my knee under the video card and applied force across the top edges and pressed down it would word (provided i used consistant pressure in exactly the right spots. i tried taking it apart to figure out exactly where to see if i could fix it, but i couldnt and managed to accidently rip out one of my usb ports, the tiny ribbon cable they use to connect the keyboard to the mobo, and rip off all my audio ports... so it was pretty effed by the time i was done.

"only 70°"

lol.

I have a 7730G and it just sucks. I will never again buy things from Acer.

try undervolting your next laptop. i got my asus g1s to cool down by about 15 degrees.

I tried ubuntu, same problem; shutdown. Guess that makes a fairly solid conclusion.

tell that acer, when they refer you to "driver" and "windows" issues again.

How long is the minimum warranty in Holland?

If its not showing signs of overheating (Hot to the touch, fans making strange noises if present) aside from the rebooting, odds are you do have a slightly different hardware issue on the go... Acer actually has a bit of a bad rap (Understatement) in their laptop/mobile markets here in North America, and largely with good reason. Their laptops and mobiles have a strange habit of falling apart (Literally, the casements break/fall off quite easily, even without being abused in any way; and its not covered in warranty even though its known they use fragile plastic) and over heating. Their overall designs are good and will generally work, however they seem to cut costs by using some sub-par parts in manufacturing (Thats how they keep their equipment relatively cheap), which leads to a high failure rate in them. Its these sub-par components that tend to cause issue with Acer based systems (And is why you have some people who swear by them while a lot of others refuse to deal with them)

In the case of this guy, if it is hardware, its probably improper/damaged soldering points (Not making a proper connection) right on the devices system board causing a short, or else a bad component/component failure (For example, it might be a case of bad sectors on the ram, and when it goes to write to the bad sectors, it crashes, this one usually gets a BSOD, but there are failures that don't always get them)... both these issues are not exactly something you would want to check into yourself (Its a pain in the ass, I wont do it for someone without charging double time, and it isn't a quick process), so your best bet is to fight with Acer for a replacement/free repair.

Hm, yeah. They'll be picking it up someday. I guess I'll be losing my notebook for the upcomming 2 months.

Update:
UPS picked up my laptop 2 days after I contacted Acer, I received 4 text updates on my phone about repair progress, and was able to pick the notebook up again about a week after I sent it back. This was pretty fast, but I guess I was lucky they only needed to replace components that they had in storage (some year ago I had to wait 3 months with ASUS because they needed a component shipping in from China). They replaced the motherboard for one, I suppose it was indeed a sporadic hardware malfunction. It can happen I guess.