What version of A5 pro are you using?(In wed: Help->About) We need to know what version you are using, so that we can help you better, because many usefull comands have been added in the new updates.
It's not a problem with A5, it is a problem with A5.203. You need to download the free update.
This is the point where you tell us you don't have your username/password. Then I tell you to send and email to contact@conitec.net so they can look it up for you.