Hi there,

A client of my game reported a problem. The graphics chip is a VIA/S3G UniChrome Pro IGP

Operating System: Windows Vista™ Home Basic (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Language: English (Regional Setting: English)
System Manufacturer: P4M80P
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Celeron(R) D CPU 3.06GHz, ~3.1GHz
Memory: 446MB RAM
Page File: 534MB used, 908MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

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Card name: VIA/S3G UniChrome Pro IGP
Manufacturer: VIA/S3G
Chip type: VIA/S3G UniChrome Pro IGP
DAC type: Internal
Device Key: Enum\PCI\VEN_1106&DEV_3344&SUBSYS_0CF0105B&REV_01
Display Memory: 63.5 MB
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: vtdisp
Driver Version: 6.14.0010.0230 (English)
DDI Version: 9
Driver Attributes: Final Retail
Driver Date/Size: 7/7/2005 10:57:58, 3493632 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71FE6-7004-11CF-0D73-FA2CA0C2CB35}
Vendor ID: 0x1106
Device ID: 0x3344
SubSys ID: 0x0CF0105B
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

The game freezes just before a video clip is played. Could there be a problem with render to texture and this card? Any help will be appreciated.

Tell him to update his Vista to SP1, then SP2. Mostly this will solve his problem.

I wonder if someone is using Home Basic??

When it happens just when playing a video clip, the most likely reason is that the CODEC is either missing on his PC, or is damaged and crashes. Which CODEC does the video clip use? Can you send him a test version without video clips?

JCL : Have you ever come across anyone else who is using a Celeron with 3DGS before?
Is it a noticable handicap, and could it potentially be causing capanno's problem?

[EDIT]Just noticed this, doesnt look to good to me...

The engine runs fine. The clip is played once a player profile has been created.
I suggested a codec pack, which they downloaded with no success. Any other problems it might be?

No, my bet would be still the video. If it's not the CODEC, it could also be a damaged DirectShow installation. That can be fixed by installing a recent DirectX version.

But the first thing I'd do is sending them a version without video for making sure that it's really the video, and not, for instance, some problem with saving the player profile.