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Game Not Starting [Conitec] #482881
04/12/21 13:54
04/12/21 13:54
Joined: May 2005
Posts: 834
Chicago, IL
Dooley Offline OP
User
Dooley  Offline OP
User

Joined: May 2005
Posts: 834
Chicago, IL
I have a player (well, potential player) who is not able to start my game. Based on the feedback and information given, it looks like the problem has more to do with the engine than my game in particular.

Firstly, the loading screen with the A8 loading screen does not even appear.

They were able to run the game before, but had to remove their display adapter, and are now using an Intel HD Graphics 530.

I have more specific information provided by them, including the DxDiag.txt output. I am not really sure how to read this, and make sense of what's happening though.

Re: Game Not Starting [Conitec] [Re: Dooley] #482882
04/12/21 16:43
04/12/21 16:43
Joined: Jul 2007
Posts: 600
Somewhere on Planet Earth
Emre Offline
User
Emre  Offline
User

Joined: Jul 2007
Posts: 600
Somewhere on Planet Earth
Hi Dooley,
I found an article. Maybe it helps: https://www.intel.com/content/www/us/en/support/articles/000030981/graphics.html
Also, (You may know that, but just in case I wanted to remind you.) if the user adds the -diag command to the game's shortcut as in the picture below, the acklog.txt file will be created.Then maybe you can know more about the problem. For steam, she/he can use launch option to enter the command.

[Linked Image]

Re: Game Not Starting [Conitec] [Re: Dooley] #482884
04/12/21 19:31
04/12/21 19:31
Joined: May 2005
Posts: 834
Chicago, IL
Dooley Offline OP
User
Dooley  Offline OP
User

Joined: May 2005
Posts: 834
Chicago, IL
Thank you!
Yeah, it might be something to do with missing DirectX 9 files. I also explained how to run the -diag, which I did not realize you could do in the published game, so hopefully we will learn something.

Re: Game Not Starting [Conitec] [Re: Dooley] #482888
04/13/21 12:58
04/13/21 12:58
Joined: May 2005
Posts: 834
Chicago, IL
Dooley Offline OP
User
Dooley  Offline OP
User

Joined: May 2005
Posts: 834
Chicago, IL
Yeah ... game is now starting but nobody knows why laugh

Re: Game Not Starting [Conitec] [Re: Dooley] #482893
04/13/21 14:44
04/13/21 14:44
Joined: Jul 2007
Posts: 600
Somewhere on Planet Earth
Emre Offline
User
Emre  Offline
User

Joined: Jul 2007
Posts: 600
Somewhere on Planet Earth
Good to hear that. Perhaps there was a temporary problem with his computer/os.


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