I have a player (well, potential player) who is not able to start my game. Based on the feedback and information given, it looks like the problem has more to do with the engine than my game in particular.
Firstly, the loading screen with the A8 loading screen does not even appear.
They were able to run the game before, but had to remove their display adapter, and are now using an Intel HD Graphics 530.
I have more specific information provided by them, including the DxDiag.txt output. I am not really sure how to read this, and make sense of what's happening though.