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Re: FXCM Login Error [Re: jcl] #483753
07/20/21 22:15
07/20/21 22:15
Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
JeyKey II Offline OP
Serious User
JeyKey II  Offline OP
Serious User

Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
Only JCL and I, active in this thread? Am I the only FXCM user?

Have expanded my test. All test on a REAL account. Assets=NAS100 and JPN225
I was aware of the risk that a winning trade could quickly switch to a losing trade without the control of Zorro (app crash)

64Bit System:
Windows 7.....2 Zorro Instances > so far no app crash
Windows 10 ..2 Zorro Instances > so far no app crash

32Bit System:
Windows 7.....2 Zorro Instances > few app crashes
Windows 10...2 Zorro Instances > few app crashes

- Another thing I noticed tonight was that the crash happened at exactly 23:00 Uhr (17:00Uhr BrokerTime)
At this point the NAS100 and JPN225 are normally closed for one hour
- But some crashes also happened during the day


[Jeder ist sich selbst am Nächsten]
Re: FXCM Login Error [Re: JeyKey II] #483754
07/21/21 07:44
07/21/21 07:44
Joined: Jul 2000
Posts: 27,641
Frankfurt
jcl Offline

Chief Engineer
jcl  Offline

Chief Engineer

Joined: Jul 2000
Posts: 27,641
Frankfurt
You're not the only one, we got many reports of the FXCM login error, but you are the only one with a win32 crash. It does not crash on our win32 test system. Which doesn't mean much since very old systems often have module damages.

Can you post the last 20 lines of the diag.txt after a crash?


Re: FXCM Login Error [Re: jcl] #483759
07/21/21 12:24
07/21/21 12:24
Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
JeyKey II Offline OP
Serious User
JeyKey II  Offline OP
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Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
Originally Posted by jcl
You're not the only one, we got many reports of the FXCM login error,

Don't see any other reports, where are these many reports?
Do those many other users report directly to support?
Why not in the forum?


[Jeder ist sich selbst am Nächsten]
Re: FXCM Login Error [Re: JeyKey II] #483760
07/21/21 12:35
07/21/21 12:35
Joined: Feb 2017
Posts: 1,329
Chicago
AndrewAMD Online
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AndrewAMD  Online
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Joined: Feb 2017
Posts: 1,329
Chicago
Originally Posted by JeyKey II
Do those many other users report directly to support?
Yes.
Originally Posted by JeyKey II
Why not in the forum?
Support is faster. And bug fixes are always free. (Unless user error is the source of the bugs, in which case, you need paid support.)

Re: FXCM Login Error [Re: AndrewAMD] #483761
07/21/21 13:01
07/21/21 13:01
Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
JeyKey II Offline OP
Serious User
JeyKey II  Offline OP
Serious User

Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
There is no Diag.txt file in the Zorro folder / subfolder
How was that again to enable Diag.txt?

Is this right? set (LOGFILE);


[Jeder ist sich selbst am Nächsten]
Re: FXCM Login Error [Re: JeyKey II] #483762
07/21/21 15:47
07/21/21 15:47
Joined: Jul 2000
Posts: 27,641
Frankfurt
jcl Offline

Chief Engineer
jcl  Offline

Chief Engineer

Joined: Jul 2000
Posts: 27,641
Frankfurt

Re: FXCM Login Error [Re: jcl] #483764
07/21/21 17:01
07/21/21 17:01
Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
JeyKey II Offline OP
Serious User
JeyKey II  Offline OP
Serious User

Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
Thanks


[Jeder ist sich selbst am Nächsten]
Re: FXCM Login Error [Re: JeyKey II] #483766
07/21/21 23:25
07/21/21 23:25
Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
JeyKey II Offline OP
Serious User
JeyKey II  Offline OP
Serious User

Joined: Dec 2002
Posts: 1,996
Switzerland Zürich
Another app crash this evening at exactly 23:00Uhr
(Diag.txt was closed at this time)

Unfortunately no special info in Diag.txt
Note: Opening trades is disabled for these test

Attached Files
_FDU6_0_diag.txt (39 downloads)

[Jeder ist sich selbst am Nächsten]
Re: FXCM Login Error [Re: JeyKey II] #483767
07/22/21 08:25
07/22/21 08:25
Joined: Jul 2000
Posts: 27,641
Frankfurt
jcl Offline

Chief Engineer
jcl  Offline

Chief Engineer

Joined: Jul 2000
Posts: 27,641
Frankfurt
Thanks. That's a crash in a DLL process, not in the script or in the Zorro process. So I suspect that one of the new FXCM DLLs is not compatible with one of the modules or background processes on your Win32 machine. If it happened exactly at 23:00, it could have been triggered by a server event at that time.

You can try to fix it by reinstalling a fresh Windows version on that machine, maybe 64 bit instead of 32 bit. Otherwise do not continue FXCM trading on that PC.

Re: FXCM Login Error [Re: JeyKey II] #484040
09/01/21 09:45
09/01/21 09:45
Joined: May 2019
Posts: 11
S
sarmasboy Offline
Newbie
sarmasboy  Offline
Newbie
S

Joined: May 2019
Posts: 11
Hello all! I am having the exact same error when trying to log into my FXCM accounts for trading with Zorro. I had no issues around 4 weeks ago, when I had to turn off the system for a while.

I tried copy pasting the updated DLLs from the previous post, but that didn't resolve it. I also downloaded and installed the version 2.40 (release candidate), also unzipped the FXCM folder and that also didn't help. No idea what else to try?

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