This is the first time Im hearing of this error. As the player progresses through the game, the progress is saved in a text file. A client contacted me saying that every time they start the game reads that no progress has been made. What can be the cause of this?

------------------
System Information
------------------
Time of this report: 6/26/2009, 12:45:16
Machine name: AN028339
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: IBM
System Model: 2889CG7
BIOS: Phoenix FirstBIOS(tm) Notebook Pro Version 2.0 for IBM ThinkPad
Processor: Intel(R) Pentium(R) M processor 1.70GHz
Memory: 502MB RAM
Page File: 512MB used, 716MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode