Same here. I almost had it with Gamestudio. The support is just terrible, years of work flew into various community projects like IntenseX and Intense Pathfinding enabling adding BASIC features to the Acknex Engine by a one-click solution - and Conitec is to be about even looking into it a bit deeper or giving a status on paid support for engine-caused memory bugs. Other helpful projects, IceX, Easy Particle disappear from the scene within few weeks because Conitec don`t feature community projects although they`re absoultly dependant on them. At least some of them go to the crappy Acknex Unlimited site that looks like a confusing hobby homepage from 1998.
Every child, every new customer knows that such acting can`t go well in a long run, especially when there`re heavy competitors like UDK, Unity, Torque.
It`s not about a "good will", it`s about "damage limitation" and they just don`t get it.