I don't think they communicate all that well, which is then IntenseX's fault because they use 3DGS's services, not otherwise around. If answers are unclear after good communication attempts from IntenseX's side, this would have been known by now, no? But it seems the whole problem resides in an unknown state of either parties.

Nothing more to add, I don't read the IX forums. Just pointing out a plausible weak point of where the problem REALLY may be.