Speaking of Conitec and its interest in its user base, the employees of Conitec used to frequent these forums and get involved in many ways. Marco, Doug, JCL ... they were there frequently answering questions and even getting involved in the mayhem that occurred in various threads (even starting some of the mayhem from time to time). That really made people feel connected with the company and, thus, with the software they produced.

Doug and Marco are no longer with Conitec. I don't personally come here as often, but I don't even know who the other guys are. And JCL? I rarely see posts from him (in comparison to how often he used to post).