The Z3 account is in the Markets part of FXCM and runs on a different server than the Z12 UK account. It is supposed to be multiple access, as I recall, but I don't think that matters?

I will give FXCM the OP Group support email...

Re. giving you access, the account has 2 open Zorro trades - I would have to close them manually, right?

Or, I could give you access to the account now, and then change the password later when the problem is resolved?

Thanks.