The general problem is that the "burden of proof" is put fully on a user and the default attitude is "we are great and fine until proven otherwise".
And it takes maaany messages to move the needle.

I spend on average 20-30min to properly word a message, format it and support it with code and log.
The answer, however, is often not fully addressing the problem and requires another 1-3 messages pressing from different angles to get to a specific next step.
Good recent example (not mine) is the discussion about "weekend" behaviour of FXCM AND IG plug-ins (or Zorro)..

Similarly, several messages above I wrote that I had verified that MT4 plug-in was not timestamping M1 bars properly. That was just ignored.
Is my last message with several log details not enough to see that there most probably is a problem and that Support should review?

If Support should be contacted anyway without preliminary forum discussion - then so be it.

Forwarded a link to this thread to Support.